Refund & Cancellation Policy

Last updated: November 2026 · OmegaAPI Store ("OmegaAPI", "we", "us")

1. Digital Products — General Rule

Because license keys, download links and digital content are delivered instantly and cannot be "returned", digital products are non-refundable once delivered. By completing payment you accept this rule.

2. Non-Delivery

• If you paid but did not receive your key/link within 24 working hours, contact us immediately on WhatsApp (+91 90000 00000) or email (support@omegaapi.com) with your Order ID.
• If we cannot deliver due to a technical failure, you get a full refund to the original payment method within 5–7 working days.

3. OM Shield (OM Antivirus Premium)

• Monthly / Yearly / Lifetime licenses are activated and delivered instantly. Once activated or the activation key is delivered, no refund is possible.
• If activation fails on a supported device (Android 7.0+), report within 7 days of purchase — we will fix activation or refund.

4. Software Keys (Windows / Office etc.)

• Keys are genuine and single-use. If a key is found to be defective at first activation, report within 7 days with proof of error screen — we will replace the key or refund.
• Activated/used keys are non-refundable.

5. WhatsApp Gateway Plans

• Monthly plans: non-refundable once the panel is activated (agents linked).
• Annual / top-up credits: refunds possible only if the panel was activated in error and not yet used — within 48 hours, minus payment gateway fees.
• Suspended accounts for policy violations (spam, illegal use) are not refundable.

6. Digital Services (Website, SEO, Branding)

• Before work starts: full refund minus ₹ 100 administrative fee.
• After work starts: refund of the un-worked portion only, at our discretion.
• After delivery/demo approval: no refund.

7. Digital Downloads & Templates

Instantly delivered content (templates, software downloads) = no refunds (industry standard). If a file is corrupt or missing content relative to the description, we will fix or refund within 7 days.

8. Duplicate / Accidental Payments

• Duplicate charges are refunded in full within 5–7 working days. Keep your UTR/transaction ID handy.
• Wrong amount paid by mistake for a product: refund minus payment gateway fees (Razorpay charges), within 5–7 working days.

9. How to Request a Refund

WhatsApp +91 90000 00000 or email support@omegaapi.com with Order ID, payment screenshot and reason. Refunds (when approved) go to the original payment method via Razorpay within 5–7 working days.

10. Cancellations

• Guest orders cannot be cancelled after payment (digital delivery is immediate).
• Service orders can be cancelled before work begins for a full refund minus admin fee.